As mentioned in chapter 14 of the Toyota Way Fieldbook, a mistake that most people make is jumping straight to a solution when they discover a problem. I agree that this happens, although I do not think it is so much an "American" reaction as it is just a natural instinct of human beings in general. This type of problem solving can work on occasion, but usually it is important to spend a little time investigating the issue to get to the root of the true problem.
People base their solutions off of personal experiences and they do not always know about other potential causes of the problem at hand.
Investigating the problem is extremely important because it enables the eventual solution to be more effective. It is imperative that the true issue is solved, and not just one resulting factor of the issue, because then it will continue and possibly grow. This lack of dealing with a problem could lead to inefficiency, loss of profits, lack of safety, and even the downfall of a company.
So, next time you encounter a problem, whether it be in business or elsewhere, make sure you discover the true issue before jumping to ways you can fix it.
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